Normally, orders placed Monday through Friday will arrive in 3-5 days (within the Continental USA). Allow a little more time for weekends and holidays or shipments to Alaska and Hawaii. We ship lightweight packages by USPS First Class Mail. Heavier packages are usually shipped via USPS Priority Mail as appropriate. Large packages may also be shipped via United Parcel Service.

We ship packages to Canada by USPS First Class International Mail. Normally, orders placed Monday through Friday will arrive in 5 - 10 days at Canadian addresses. Allow a little more time for weekends and holidays. The major cause of any delay will be due to US or Canadian customs inspections. It is not unheard of for packages to take up to two weeks or even 18 days to reach the customer.

For shipments using UPS we charge the full, actual shipping rate which is added to the order after order calculation. The buyer is responsible for all legalities, restrictions, or regulations regarding the merchandise purchased from JapanIncense.com.